Hey There, I am Sofia Carter. You can resolve HP Envy Printer offline problems, cartridge difficulties, and print quality issues via troubleshooting. The problem is often associated with two issues: Airprint not functioning properly and the paper tray not shutting properly. If the faulty air print is the source of the issue, the printer should be updated. This may be accomplished via the control panel. If the paper tray does not shut properly, the paper input tray must be opened and wrinkled paper removed.